Refund policy

RETURNS, ORDER ISSUES & REFUNDS

🕒 14-Day Return Policy

We want you to love your Pocket Plus! If you're not satisfied, you may be eligible to return your unused item within 14 days of delivery for a refund of the product price. Original shipping charges are non-refundable.

To qualify for a return:

  • Item must be unused and in its original condition
  • Include all original packaging, including the tag, foam insert and bubble wrap
  • Please make sure the magnet in the flap is securely wrapped in bubble wrap so it does not attach to metal or other objects during transit
  • Include your receipt or proof of purchase showing your order number
  • Email us before sending your return with your order number, what you're returning and the reason for your return
  • Once shipped, please provide us with the shipping carrier and tracking number. We are not at our warehouse during regular delivery hours, so we need to know when a return is on its way.

📦 Return shipping is the customer’s responsibility.

We recommend using a trackable shipping method and keeping your tracking information until your refund has been completed. We cannot guarantee receipt of returned items without tracking.

Once we receive and inspect your return and confirm that it meets the return requirements, we’ll issue a refund to your original payment method within 10 business days.

📧 To Start a Return

Email us at info@thepocketplus.com

Please include your:

  • Order number
  • Item(s) being returned
  • Reason for the return

Once you ship your return, please send us the shipping carrier and tracking number - as we'd like to keep an eye out for the return. 

Return items to:

Pocket Plus
3260 Southgate Pl SW, Ste 2A
Cedar Rapids, IA 52404

🚚 Order Issues or Mistakes

Need to change an order that hasn't shipped yet?

Reach out to us right away so we can do our best to get everything straightened out before your order ships.

Email is best: info@thepocketplus.com

Please include your order number, what you need changed and a phone number where we can reach you if we have questions.

Something wrong with the order you received?

We’re so sorry! If your order was:

  • Damaged in transit
  • Incorrect (wrong item received)
  • Shipped to the wrong address due to our error

Please contact us right away so we can make it right.

Email: info@thepocketplus.com

Please include:

  • Your order number
  • A brief description of the issue
  • A photo, if applicable, especially for damaged items

If the issue was due to an error on our part, we’ll take care of any eligible replacement, return or refund, including any necessary additional shipping costs.

🔄 Exchanges

The fastest way to get the Pocket Plus you want is to:

  1. Contact us first at info@thepocketplus.com with your order number and let us know what you’ll be returning.
  2. Return the item following the instructions in our 14-Day Return Policy above.
  3. Place a new order for the item you want.

Once we receive and approve your return, your refund will be processed to your original payment method.

💵 Refunds

We’ll notify you once we’ve received and inspected your return.

If your return is approved:

  • Your refund will be issued to your original payment method within 10 business days
  • Original shipping charges are non-refundable
  • Please allow additional time for your bank or credit card company to process and post the refund

If it’s been more than 15 business days since your refund was approved and you haven’t received it, please contact us at info@thepocketplus.com.